What is exempt accommodation?

Exempt accommodation is a type of supported housing for individuals who require extra help with daily living. It is called "exempt" because it is not subject to certain housing benefit rules, allowing higher levels of support and specialist services to be funded.

Who can live in exempt accommodation?

Formerly homeless individuals, people affected by domestic abuse, vulnerable adults, and those in transition from temporary or unsafe housing.

Do residents have to pay rent?

Yes — but in most cases, rent and service charges can be covered through Housing Benefit if you are eligible. We can help you with the application process.

Is there an age limit?

Generally, we house adults aged 18 and over. For specialist age-specific projects (e.g., young adults leaving care), eligibility criteria will be explained during the application process.

What We Do

Our Mission

At Avenir Housing CIC, our mission is to create lasting change by providing safe, stable housing for people experiencing homelessness or housing insecurity. We recognise that a secure home is the foundation for rebuilding lives, restoring independence and improve wellbeing. Through tailored support and collaboration with local authorities, charities and specialist services, we help individuals overcome barriers, build resilience and work towards a more secure independent future.

At Avenir, we don’t just offer homes — we support people in building futures.

Who We Help:

Formerly homeless individuals.

Vulnerable adults.

Those in transition from temporary or unsafe housing.

10+

Years of Experience

100%

Q: What support do you provide?

Avenir Housing provides vulnerable adults with innovative and responsive care and support services, as we understand that people may face complex challenges and obstacles, from financial struggles to mental health.

Happy Customers

How It Works

Our Approach

Our tenants have diverse backgrounds and lived experiences, and for some, bare or impersonal environments may trigger trauma-related distress or feelings of vulnerability.

We take a person-centred approach to creating welcoming, comfortable living environments that reflect each individual’s preferences and needs, while encouraging them to personalise their space and develop a sense of ownership, independence and belonging.

We are committed to empowering vulnerable adults through tailored, person-centred care and support that recognises each individual’s unique circumstances and challenges. Whether navigating financial hardship, mental health difficulties or other barriers to wellbeing, we work collaboratively with a network of charities, community organisations and specialist workshops to connect individuals with the right resources and opportunities. By taking a holistic approach, we aim to provide well-rounded, responsive support that promotes independence, builds confidence and enables people to make positive, lasting changes in their lives.

By building strong partnerships with Local Authorities, Housing Associations, charities and community groups across London, we deliver joined-up support that tackles the root causes of homelessness, helps individuals move towards stability and independence, and creates lasting positive change in their lives.

About

Meet the Team

Our team of experienced housing and care professionals is committed to delivering high-quality, tailored support that responds to each tenant’s individual needs. Through a strong focus on safeguarding, attention to detail and continuous quality assurance, we strive to ensure every tenant feels safe, respected and listened to, while maintaining consistently high standards across our properties and services.

ISMAIL HASAN

DIRECTOR/CO-FOUNDER

AMAAN HAFEEZ

DIRECTOR/CO-FOUNDER

ANIS HASAN

Finance Manager

Rayaan Hafeez

Housing Manager

FAQs

1. What support do you provide?

Support is tailored to each resident and may include:
• Help with budgeting and managing benefits
• Support accessing healthcare and mental health services
• Life skills training (e.g., cooking, cleaning, job readiness)
• Assistance with moving towards independent living
• Emotional support and signposting to other services

2. How do I apply for accommodation?

You can apply directly by contacting us, or you may be referred by a local authority, support agency, or charity. We assess each application to ensure we can meet the individual’s needs.

3. How long can someone stay in your accommodation?

Length of stay depends on the individual’s needs and progress. Some residents stay for a few months, others for longer, until they are ready to move on to more independent housing.

4. Are staff on-site?

Yes — our trained support workers are available to provide guidance and assistance. Staff presence levels depend on the property and the individual needs of residents.

5. Do you work with other organisations?

Absolutely. We partner with local authorities, health services, charities, and community organisations to ensure residents receive comprehensive care and support.

6. How is your service funded?

Our service is funded through a combination of rent (often covered by Housing Benefit), local authority funding, and charitable contributions.

7. Can residents have visitors?

Visitors are welcome within reasonable limits, but we have safeguarding and safety procedures in place to protect all residents.

8. How do you ensure residents’ safety?

We maintain safe, well-managed properties with risk assessments, safeguarding policies, and trained staff. Safety and dignity are always our top priorities.

Need To Make A Complaint?

How to make a Complaint:
If you are unhappy with any aspect of our service, please contact us directly:📧
info@avenirhousing.co.uk

Please include as much information as possible, including your contact details, the nature of your complaint, and any relevant dates or documentation.
‍
What Happens Next?
‍We will acknowledge your complaint within 24-48 hours.

A member of our team will investigate the issue thoroughly and aim to provide a full written response within 3 working days.
If more time is required, we will keep you updated on the progress and provide a revised timescale.

Escalation

If you are not satisfied with our response, you may escalate the matter by writing to our Director at the same address or by emailing Ismail@avenirhousing.co.uk. A senior review will be carried out, and we will provide a final response within 10 working days of receiving the escalation.
We are committed to handling all complaints with fairness and discretion— because we care deeply about the people and communities we serve.

Contact

Let's Talk

We're here to help. Whether you're looking to make a referral, explore partnership opportunities, or simply learn more about our supported housing services, the Avenir team is ready to assist. Get in touch using the form below or reach out via email or phone — we’ll respond promptly and confidentially.

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Supporting People. Building Futures.